FAQ
Frequently asked questions
Quick answers to the questions we hear most. If something is not covered here, our support team is one message away.
Getting Started
How do I start working with Atlas Aura?
Simply contact us via the contact form or call +1 802 896 5754. We will arrange a free consultation to understand your needs, then send a tailored proposal with a clear scope and fixed pricing. Most clients are onboarded within one week of accepting a proposal.
Do you work with businesses of all sizes?
Yes. We support solo founders, professional partnerships, SMEs and departments within larger organisations. Our service packages scale up or down to match your needs.
Are you only based in London?
Our registered office is at 99 Fourth Avenue, London (E12 6DP), and we serve clients across the United Kingdom. Many of our services — administration, concierge coordination, compliance support — are delivered remotely, and we also serve international clients.
Can I engage you for a single project rather than an ongoing package?
Absolutely. Event coordination, compliance recovery and operations projects are frequently one-off engagements. There is no minimum commitment.
Services & Packages
Can I combine multiple services?
Yes — most clients combine two or three service lines, such as operations support with corporate concierge, or office management with compliance assistance. Combined packages are priced as one tailored agreement.
How quickly do you respond to requests?
Every request is acknowledged within one hour during business hours (Mon–Fri, 9:00–18:00 GMT/BST). Retained concierge clients have access to a 24/7 priority line.
Will I work with the same people each time?
Yes. Every client is assigned a named lead and a consistent supporting team. We deliberately avoid rotating staff so our specialists truly learn your business.
What does compliance assistance include?
Companies House filing support, statutory registers and records maintenance, policy and procedure documentation, and audit preparation. Please note we provide practical compliance assistance, not legal advice — for matters requiring formal legal opinions we will recommend a qualified solicitor.
Pricing & Administration
How is pricing structured?
Ongoing support is priced as a fixed monthly package agreed in advance; projects are quoted at a fixed price after our discovery consultation. No hourly surprises, no hidden fees.
Can I change or cancel my package?
Yes. Packages can be adjusted at any time, and ongoing agreements can be ended with 30 days' notice. One-off projects follow the terms agreed in your proposal.
How do you handle confidential information?
Discretion is a core company value. All team members are bound by strict confidentiality obligations, and we are happy to sign your NDA before any engagement begins. Details are set out in our Privacy Policy.
Is Atlas Aura a registered company?
Yes. Atlas Aura Limited is a private limited company registered in England & Wales with Company Number 17255140 and its registered office at 99 Fourth Avenue, London, E12 6DP, United Kingdom.
Still have a question?
Our support team answers every message personally — usually within the hour during business hours.